Support

We're happy to help you set up and run SUNNY Delivery.

What to include

Your store's myshopify.com address
What you expected to happen and what happened instead
An order number or a screenshot, if it relates to a specific order

Please don't send passwords or staff account access by email. If we need to look at your store, we'll ask for collaborator access through Shopify.

Response time

We reply within 1 business day (Monday to Friday), usually much sooner. Urgent problems that stop customers from checking out are handled first.

Help inside the app

Open SUNNY Delivery → Help in your Shopify admin for setup guides and answers to common questions, such as slots not showing on the storefront or delivery zones not matching an address.

Other contacts

Billing and plan questions	[email protected]
Privacy and data requests	[email protected]

Shoppers with questions about an order should contact the store they bought from. The store's contact email is in their order confirmation.