Terms of Service

These terms apply to your use of the SUNNY Delivery Date & Pickup app for Shopify ("SUNNY Delivery", "the app", "we", "us"). By installing or using the app, you ("you", "the merchant") agree to these terms on behalf of your store. If you do not agree, please do not install the app.

1. The service

SUNNY Delivery lets your customers choose pickup or local delivery and book a date and time slot, and helps you manage those orders. Features depend on your plan, as shown in the app and on our Shopify App Store listing. We may add, change or remove features over time. We will give reasonable notice before removing a feature that is part of a paid plan.

2. Your account

• You must have a Shopify store and be authorised to install apps on it.
• You are responsible for your store's settings in the app, including slots, capacity, cut-off times, zones and fees, and for checking that they are correct.
• You are responsible for the content of notification emails and other messages you set up, and for having a lawful basis to send them to your customers.

3. Plans, billing and trials

• Prices are shown in the app and on our Shopify App Store listing. All charges are in US dollars and are billed by Shopify on your Shopify invoice.
• Paid plans include a free trial for new stores, as shown when you choose a plan. You will not be charged if you cancel before the trial ends.
• Plans that include a monthly order allowance may charge a usage fee for orders above the allowance, up to the cap shown in the app. You approve this cap in Shopify when you choose the plan.
• You can change or cancel your plan at any time in the app. Cancelling, or uninstalling the app, stops future charges. Shopify handles proration for plan changes.
• Fees already charged are non-refundable, except where required by law or where we decide otherwise. Billing questions: [email protected].
• We may change prices with at least 30 days' notice. Price changes apply from your next billing cycle and require your approval in Shopify where Shopify requires it.

4. Acceptable use

You agree not to:

• use the app in breach of Shopify's terms, or for anything unlawful;
• send spam or marketing messages through the app's order notifications;
• try to access other stores' data, probe or disrupt the service, or bypass plan limits;
• copy, resell or reverse engineer the app.

We may suspend the app for a store that breaks these rules or puts the service or other merchants at risk. Where possible we will contact you first.

5. Data

You own your store's data, including your customers' data. You give us permission to process it only to provide and support the app, as described in our Privacy Policy. For your customers' personal data, we act as your processor and follow your instructions given through the app's settings. You are responsible for telling your customers how their data is used, for example in your store's privacy policy.

6. Availability and support

We work to keep the app available and fast, but we cannot guarantee it will always be available or free of errors. Planned maintenance is done at low-traffic times where possible. Support is provided by email at [email protected]; see our Support page.

The app depends on Shopify and other providers. We are not responsible for problems caused by their outages or changes.

7. Disclaimer

The app is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. Delivery distances, travel times, zones and routes are estimates based on map data and may be inaccurate. You remain responsible for your deliveries, pickups and dealings with your customers.

8. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, orders or data. Our total liability for any claim relating to the app is limited to the fees you paid us for the app in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the service

You can stop using the app at any time by uninstalling it. We may stop providing the app to a store for a serious breach of these terms, or end the app entirely with at least 30 days' notice. After uninstall, your data is deleted as described in our Privacy Policy.

10. Changes to these terms

We may update these terms. For material changes we will notify you by email or in the app at least 14 days before they take effect. Continuing to use the app after that means you accept the new terms.

11. Contact

If you have a concern or dispute, please contact us first and we will try to resolve it. [email protected]